Our Commitment to Your Privacy
At Aetlier, we understand that your personal and medical information is sensitive and private. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our clinic or use our services.
Last Updated: March 6, 2026
India-Based Data
All your data is stored and processed within India, complying with local privacy laws.
No Data Sharing
We never sell or share your personal information with third parties for marketing.
Full Control
You have complete control over your data and can request access, correction, or deletion.
Privacy Policy Details
Understanding how we handle your personal information
Information We Collect
- Personal Information: Name, contact details, date of birth, and address for appointment booking and treatment purposes.
- Medical Information: Health conditions, allergies, previous treatments, and medical history relevant to our services.
- Communication Records: Records of appointments, consultations, and correspondence with our clinic.
- Payment Information: Billing details and payment history (processed securely through encrypted payment gateways).
- Website Usage: With your consent, we collect analytics data via Google Tag Manager (e.g. pages visited, device type). Without consent, only essential cookies are used.
- Face Scan: AI Face Scan is not currently offered. We do not collect biometric or facial-analysis data through this website at this time.
How We Use Your Information
- Providing personalized beauty and wellness treatments tailored to your needs.
- Scheduling and managing your appointments and treatment plans.
- Communicating with you about your treatments, appointments, and aftercare instructions.
- Processing payments for services rendered.
- Maintaining medical records as required by Indian healthcare regulations.
- Improving our services and developing new treatment options.
- Sending relevant health and wellness information (only with your consent).
Information Sharing
- We do NOT sell, trade, or rent your personal information to third parties.
- Information may be shared with qualified medical professionals involved in your treatment.
- We share information with trusted processors who help us operate our services, including AWS (cloud hosting in India), Meta WhatsApp (appointment notifications, when enabled), Google OAuth (sign-in), Resend (transactional email), and LiveKit (self-hosted video consultations). These providers are bound by contractual confidentiality and data-protection obligations.
- Legal authorities may access information only when required by Indian law or court orders.
- Emergency medical personnel may access relevant medical information in case of medical emergencies.
Data Security
- All personal and medical data is stored on secure servers within India.
- We use industry-standard encryption for data transmission and storage.
- Access to your information is restricted to authorized personnel only.
- Regular security audits and updates are performed to protect your data.
- Physical records are stored in locked, secure facilities with limited access.
- Digital backups are encrypted and stored in secure, Indian-based cloud services.
Your Privacy Rights
- Access: You can request to view all personal information we have about you.
- Correction: You can request corrections to any inaccurate information.
- Deletion: You can request deletion of your personal data (subject to legal and medical record requirements).
- Consent Withdrawal: You can withdraw consent for marketing communications or analytics cookies at any time (see our Cookie Policy for analytics).
- Data Portability: You can request a copy of your data in a commonly used format.
- Complaint: You can file complaints about our privacy practices with relevant authorities.
Data Retention
- Medical records are retained as per Indian Medical Council regulations (minimum 7 years).
- Personal information is kept only as long as necessary for treatment and legal requirements.
- Marketing consent records are maintained until you withdraw consent.
- Financial records are retained as per Indian taxation and accounting requirements.
- Website analytics data (when consented) is retained per Google Tag Manager / Google Analytics settings, typically up to 26 months.
- You may request earlier deletion of non-essential data by contacting us.
Website Privacy & Cookies
How we handle your online interactions
🍪 Cookies Usage
- • Essential cookies for login, sessions, and site functionality (always active)
- • Analytics via Google Tag Manager only after you accept our cookie banner
- • We do not use advertising or retargeting pixels on this website
- • You can withdraw analytics consent at any time — see our Cookie Policy
📱 Third-Party Services
- • AWS — cloud hosting and file storage (India region)
- • Meta WhatsApp — appointment and OTP notifications (when enabled)
- • Google OAuth — optional sign-in
- • Resend — transactional email delivery
- • LiveKit — self-hosted video for teleconsultation
- • Google Tag Manager — website analytics (consent required)
Privacy Questions?
Contact us about your privacy concerns or data requests
Get in Touch with Our Privacy Team
Phone
+91 9278360191
hello@aetlier.com
Address
Shop - 22, ground floor, Urban Pyramid, Sector 67, Gurugram, Haryana 122101
Grievance Officer
Grievance Officer — contact privacy@aetlier.com (update with appointed officer details). For privacy complaints or grievances under applicable Indian law, write to this address. We will acknowledge and respond within 30 days. See our Grievance Redressal page for details.
Data Protection Officer
For data access, correction, or deletion requests, contact hello@aetlier.com. We will respond to all legitimate requests within 30 days as required by Indian privacy regulations.
Legal Notice & Updates
This Privacy Policy is governed by Indian privacy laws and regulations, including the Information Technology Act, 2000, and the Personal Data Protection Bill. Our clinic is registered and operates exclusively within India.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you via email or through our website. Your continued use of our services after such notifications constitutes acceptance of the updated policy.
Policy Version: 2.2 | Last Updated: March 6, 2026 | Next Review: September 2026