Our Commitment to Your Privacy
At Aetlier, we understand that your personal and medical information is sensitive and private. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our clinic or use our services.
Last Updated: December 28, 2025
India-Based Data
All your data is stored and processed within India, complying with local privacy laws.
No Data Sharing
We never sell or share your personal information with third parties for marketing.
Full Control
You have complete control over your data and can request access, correction, or deletion.
Privacy Policy Details
Understanding how we handle your personal information
Information We Collect
- Personal Information: Name, contact details, date of birth, and address for appointment booking and treatment purposes.
- Medical Information: Health conditions, allergies, previous treatments, and medical history relevant to our services.
- Communication Records: Records of appointments, consultations, and correspondence with our clinic.
- Payment Information: Billing details and payment history (processed securely through encrypted payment gateways).
- Website Usage: Basic analytics data when you visit our website, including IP address and browsing patterns.
How We Use Your Information
- Providing personalized beauty and wellness treatments tailored to your needs.
- Scheduling and managing your appointments and treatment plans.
- Communicating with you about your treatments, appointments, and aftercare instructions.
- Processing payments for services rendered.
- Maintaining medical records as required by Indian healthcare regulations.
- Improving our services and developing new treatment options.
- Sending relevant health and wellness information (only with your consent).
Information Sharing
- We do NOT sell, trade, or rent your personal information to third parties.
- Information may be shared with qualified medical professionals involved in your treatment.
- We may share information with trusted service providers (payment processors, appointment systems) who are bound by confidentiality agreements.
- Legal authorities may access information only when required by Indian law or court orders.
- Emergency medical personnel may access relevant medical information in case of medical emergencies.
Data Security
- All personal and medical data is stored on secure servers within India.
- We use industry-standard encryption for data transmission and storage.
- Access to your information is restricted to authorized personnel only.
- Regular security audits and updates are performed to protect your data.
- Physical records are stored in locked, secure facilities with limited access.
- Digital backups are encrypted and stored in secure, Indian-based cloud services.
Your Privacy Rights
- Access: You can request to view all personal information we have about you.
- Correction: You can request corrections to any inaccurate information.
- Deletion: You can request deletion of your personal data (subject to legal and medical record requirements).
- Consent Withdrawal: You can withdraw consent for marketing communications at any time.
- Data Portability: You can request a copy of your data in a commonly used format.
- Complaint: You can file complaints about our privacy practices with relevant authorities.
Data Retention
- Medical records are retained as per Indian Medical Council regulations (minimum 7 years).
- Personal information is kept only as long as necessary for treatment and legal requirements.
- Marketing consent records are maintained until you withdraw consent.
- Financial records are retained as per Indian taxation and accounting requirements.
- Website analytics data is automatically deleted after 26 months.
- You may request earlier deletion of non-essential data by contacting us.
Website Privacy & Cookies
How we handle your online interactions
🍪 Cookies Usage
- • Essential cookies for website functionality
- • Analytics cookies to improve user experience
- • No tracking cookies for advertising purposes
- • You can control cookie preferences in your browser
📱 Third-Party Services
- • Secure payment gateways (Indian providers)
- • Google Analytics (anonymized data only)
- • No social media tracking pixels
- • All services comply with Indian data protection laws
Privacy Questions?
Contact us about your privacy concerns or data requests
Get in Touch with Our Privacy Team
Phone
+91 9278360191
hello@aetlier.com
Address
Shop - 22, ground floor, Urban Pyramid, Sector 67, Gurugram, Haryana 122101
Data Protection Officer
For specific privacy concerns, data access requests, or complaints about our data handling practices, please contact our Data Protection Officer at hello@aetlier.com. We will respond to all legitimate requests within 30 days as required by Indian privacy regulations.
Legal Notice & Updates
This Privacy Policy is governed by Indian privacy laws and regulations, including the Information Technology Act, 2000, and the Personal Data Protection Bill. Our clinic is registered and operates exclusively within India.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you via email or through our website. Your continued use of our services after such notifications constitutes acceptance of the updated policy.
Policy Version: 2.1 | Last Updated: December 28, 2025 | Next Review: July 2026